Shipping & Returns
Subject to further validation checks that we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.
We accept all orders subject to availability. If your order cannot be fulfilled we will not accept your order and we will not process your debit/credit card. We will notify you by e-mail that your order has not been accepted.
Delivery Information We aim to make and despatch your purchased item to anywhere in the UK within 7-14 days of receiving your order.
Shipping: We usually ship retail orders within 2 business days. If items are out of stock, we will inform you about possible delay. Smaller items (like small boxes, small brass decor or smaller lamps, etc.) we ship via air mail or expedited postal services.
Larger and heavier parcels (like furniture, larger lamps, etc.) are shipped to with lowest shipping price being our priority – unless you request other method (subject to extra charges).
Overseas orders over 2 kg are shipped via surface mail, unless requested otherwise. Large overseas orders are shipped from U.K but some may require direct shipment from Middle East, and would be discussed prior to order processing.
Shipping Upgrades are available at extra cost, on special request.
Each item is quality-inspected before shipping, to assure the worry-free shopping experience.
In case of international orders, some items may be subject to your country duties or (and) taxes or (and) other border fees, which are the responsibility of ordering person or company. We can’t estimate these fees.
Special orders, custom orders, and customized items require 50% non-refunadable deposit before processing of your order. All items made especially for you are non-returnable.
Our risk-free return policy is valid on all regular stock goods. We can not accept returns of special orders, custom orders, as is items, reserved pieces with a deposit given, etc.. and returns shipped after 30 days satisfaction period.
Note: All deposits given to order or reserve items not in stock are non-refundable.
Items returned without authorization, or/and after 30 days period may be rejected or subject to 20% restocking fee.
Payment All prices stated on this website are in GBP pounds sterling. All cards accepted. If you do not wish to send your details over the web for any reason, you can ring us on 02077312090 and we will be happy to take your order by phone. Alternatively you can email us with your phone number and we will ring you. UK Delivery Rates Postage and packing is calculated by weight. Overseas Delivery Rates Please contact us through this website stating: 1. The item with reference number that you would like 2. Your address in full including zip code 3. Your email address We will email you with the cost. Cancellations If you wish to cancel your order, you must notify us before any work has commenced or the full cost will be payable. Remember, every order is personal to you and has no re-sale value. Pottery: All order cancellations must be received within 24 hours of order placement. Returns and Replacements Returning the merchandise in original condition without damage, is a sole responsibility of ordering person or company. We will not accept returns shipped collect, or with any fees (including Customs and Excise fees) to be collected. If after consultation with customer we agree on receiving such shipment with pending charges (customs fees, taxes, shipping fees, etc.), total of such charges will be deducted from the credit issued for value of returned merchandise. Additionally, we will not be able to issue a credit for merchandise returned in damaged condition. In such case, damaged item will be photographed and returned to purchaser at an additional cost. We recommend insuring return shipments. IMPORTANT: When shipping item back from outside of United Kingdom, please make sure on customs declaration it states “U.K goods returned” on top of other details (otherwise it may result in duty and taxes, which would be deducted from a refund).
When returning a product please write the following on the shipping invoice and on the box:
U.K Goods Returning to original shipper
Broken Item, No commercial value
If shipping from outside United Kingdom, please select option “Bill duty, tax and shipping charges to shipper”, to speed up your refund.
All returns should be shipped to: Artiquea Ltd, 82 Wandsowrth Bridge Road, London SW6 2TF
In the unlikely case that your product arrived damaged, you need to inform us ASAP, maximum 48 hours from receiving date (by email, phone or fax). You are asked to keep the box and packaging for inspection in case we need to open an insurance claim with the shipping company. Failure to do so will void any responsibilities for the occurred damage on our and/or the shipping company side.
Damaged items returned to us will be replaced free of charge. If you request a refund instead of replacement, such refund may not cover shipping costs, same as in our satisfaction policy above.
Shipping glass mirrors:
Our prices of mirrors are calculated for frames only. Whenever possible, we will add looking glass at no extra charge, for customers’ convenience (mostly for small size mirrors, due to security concerns as it can be dangerous to have large broken glass pieces in a package). However, we can’t insure glass, therefore we can’t guarantee it. We try to pack it really well. From our experience it is about 75% chance that mirror will arrive OK. But if unfortunately it arrives broken, we can’t take additional responsibility for that. Usually however, adding /replacing a mirror is very easy and really inexpensive at your local glass shop (Price-wise recommended are commercial type window/auto glass shops, not little frame shops, etc.). Thank you for understanding.
Please remember, that every item from Artiquea ltd is made by hand, using traditional techniques, to the highest quality standards. Incidental, irregular and uneven marks under the glaze, are not considered faults, and are intrinsic characteristics of the hand processes involved. Sizes and colours will vary a little from year to year. The bases of the pots are partially glazed unless otherwise stated.